Returns & Exchanges
Last updated: September 2026
The short version: 30 days, unused, exchange-first — and size exchanges are free.
We'd rather you get the right sling than keep the wrong one. Here's how it works.
Free size exchanges (our favorite option)
Wrong size happens — that's why the Size Finder exists, and why exchanging for a different size is free within 30 days of delivery. We'll send the new size and cover its shipping; you just send the original back unused. One free size exchange per order.
Returns
Not the right fit for your life? Return any unused item within 30 days of delivery for a refund to your original payment method. To qualify, items must be unused and unwashed, with no pet hair, odors, or signs of wear, and in original condition with all tags and packaging.
We recommend trying the sling on and practicing with your dog indoors over clean clothing until you're sure — that keeps it returnable.
Refunds are issued within 5 business days of our receiving and inspecting the return. Original shipping charges are not refunded. Return shipping for refunds (not size exchanges) is the customer's responsibility unless the item arrived damaged or incorrect.
How to start a return or exchange
1. Email info@kangapooch.com with your order number and "return" or "exchange" in the subject line.
2. We'll reply within 1 business day with your return authorization and the return address (Kangapooch LLC, 580 Fifth Avenue, Suite 820, New York, NY 10036).
3. Ship it back with tracking. For exchanges, your new size ships as soon as tracking shows the original on its way back to us.
What we can't accept
Items returned after 30 days from delivery; used, washed, or hair-covered items (for hygiene, these can't be resold); and items purchased from other retailers — please contact the original seller (for Amazon orders, use Amazon's return process).
Damaged or defective items
If anything is wrong with your sling out of the box — stitching, hardware, anything — email us photos within 7 days of delivery. We'll replace it at no cost to you, no return shipping required. Quality issues are on us, always.